Shipping Policy

We accept direct checkout, PayPal and Afterpay.

All products are made to order. We will do our best to post your Phone covers to you within 3 - 5 business days and remote places within 5 -10 business days (Monday to Friday excluding public holidays).

Due to high demand please allow 14 - 21 days for delivery, at most times delivery will be earlier.  We guarantee that we are working very hard to post your item to you as fast as possible however we cannot guarantee that an item will be shipped out and received on a specific date (please keep this in mind when you are ordering a gift). The best way to find out the status of your order is to send us an email at hi@tokacreates.com.

Shipping within Australia generally takes 3 - 5 Postal days after it is shipped. International shipping can take up to 2 to 3 weeks to receive after it is shipped.

International Buyers: We are not responsible for any additional customs fees and levy charges by your country. Please be aware of the import laws of your country. Customs clearance procedures can cause delays for the estimated arrival time. 

Refunds and Exchanges
If you're not satisfied with your item, we will refund you upon receipt of original item as long as it's unused and in sellable condition. We cannot refund you unless a mistake has been made on our part.

Please contact us first before returning an item at hi@tokacreates.com.